ID: 195

DOLLAR, Charles; ASHLEY, Lori; MISIC, Milovan  


Charles M. Dollar is an internationally recognized consultant and writer who collaborates with public and private organizations to develop strategies and approaches to optimize the use of information technologies in the creation, use, and preservation of trustworthy digital information assets to satisfy legal, regulatory, business, and corporate memory recordkeeping requirements. He draws upon more than three decades of knowledge and experience in managing electronic records in a wide variety of organizations and technology environments.

Mr. Dollar is an active member and Fellow of the Society of American Archivists and the Association of Information and Image Management. He is a recipient of the Emmett Leahy Award for Outstanding Contributions to the Records and Information Management Profession.


Lori J. Ashley is a consultant, writer, and educator dedicated to helping public and private sector clients improve the performance of their record and information management (RIM) practices and controls.

An experienced business strategist and organizational development specialist, Ms. Ashley has a passion and talent for developing approaches to jumpstart and sustain cross-functional collaboration among stakeholders who share accountability for effective and efficient life cycle controls for valued records and information assets.


Milovan Misic joined United Nations WIPO in 1999 leading the IT development team on an automation project of the patent registration system. Since 2001 he has served as the Head of Records Management and Archives.In 2013 with the full endorsement of SIO he successfully initiated a project for modernization of records and archives management for the UN Regional Headquarters for Africa in Nairobi. The United Nations aims to establish a Center of Excellence for UN records management based on the adopted strategy. Milovan has been an active member of ICA since 1992 and is currently Chair of SIO.


Building the Business Case for Digital Preservation using a Capability Maturity Model

Brief summary:

This session will describe how the Digital Preservation Capability Maturity Model© (DPCMM) complements business planning methodologies, such as the JISC Digital Preservation Business Case Toolkit, to engage stakeholders and advance digital continuity objectives.


The Digital Preservation Capability Maturity Model© (DPCMM) which was first introduced in 2007, offers 15 digital preservation elements and corresponding metrics that are based on selected specifications of international standards (ISO 14721 and ISO 16363) and best operational practices.  These elements can be used to assess an organization's readiness, benchmark against standards and peer organizations, and articulate preservation objectives.  Once the current state capabilities have been established an incremental digital preservation capability improvement strategy and multi-year plan can be charted. 

Over the last seven years DPCMM has been used in a variety of different organizational settings in the United States and Canada, primarily in state archives.  Charles Dollar will present the first paper that describes the origin and structure of DPCMM. Lori Ashley's paper will review the results of the use of DPCMM in two state archives for planning purposes as well as a web enabled digital preservation capability self-assessment tool used by the US Council of State Archivists.  Milovan Misic's paper will describe the development and implementation of an ICA initiative to adapt the DPCMM self-assessment tool to mobile technology that makes it available in virtually any part of the world.

Scientific contribution:

Over the last decade many public and private organizations have acknowledged that the systematic management of their digital information assets requires implementation of a program that can ensure access to authentic records of long-term value.  Many practitioners are likely to require assistance in formulating a credible business plan to support a digital preservation program that sets it apart from other initiatives competing for resources.

The Digital Preservation Capability Maturity Model© (DPCMM) is a systems-based tool for charting an evolutionary path from disorganized and undisciplined  electronic records management into increasingly mature digital preservation capability. The model can assist practitioners to measure current capabilities; report gaps to stakeholders; and establish priorities and performance metrics for achieving enhanced digital preservation capabilities.


capability maturity model, digital preservation, business planning